Frequently Asked Questions

PRICING
                          
1.- How can I get a quote for cleaning my home?
R: We make it very simple. Just visit our online booking page and enter the required information. You will get a quote instantly.


2.- Free parking is NOT available in my complex. Is this added to the cost of my cleaning?
R: Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.


3.- Is a tip already included in the cost of my cleaning?
R: No. All of our pricing does not include any tips or gratuity.


4.-Am I expected to tip my cleaning crew?
R: While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.


5.- I have decided that I want to tip my cleaning crew. What amount is customary?
We get this question all the time. While there is no magic number, those who choose to tip generally give around $5 - $20 per maid.


6.- Do you offer discounts for regular cleanings?
We sure do! We offer discounts for weekly, biweekly, and triweekly service.



AVAILABILITY


1.-I am interested in scheduling an appointment. How can I find your availability?
R:  You can call our office (786.370.2544) or visit our oline contact page and send us a message with you desired cleaning date and we answer as soon as possible.



BILLING


1.- When scheduling an appointment online, when will my credit card be charged?
R: Your card will only be charged when your cleaning crew arrives and conducts a brief walk through of your home.  This walk through helps ensure that the size and condition of your home matches the information submitted in your online order. Once your card is charged, a receipt will be sent to you via email for your records.  Note that for first time customers we sometimes place a temporary hold in the amount of the cleaning, the morning of service in order to verify proof of funds.  This hold is NOT a charge and usually falls off within 24 hours.


2.- What form of payment do you accept?
R: We accept credit card as such Visa, MasterCard, American Express, and Discover cards and we accept cash also.


3.- What is your refund policy?
R: While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we'll send someone out to make things right. That's our promise to you!


Safety & Security


1.- Do you run background checks on your maid staff?
R: Yes. We run detailed background and reference checks of each cleaner before they are able to join our team.

2.- Is Clean Max Service bonded & insured?
R: Yes. Rest assured that we are a legitimate company.  As such, we are fully licensed, bonded and insured.

Cleaning Products Used


1.- Do I need to provide any of the needed equipment or supplies?
R: No. We bring everything needed to provide you with a great cleaning experience.


2.- What type of cleaning products do you use?
R: We use a combination of green and traditional cleaning products. While green products are used throughout the majority of your home or business, we prefer to use traditional products in bathrooms as that is the best way of disinfecting surfaces. 


3.- What if I have specific product that I would like your cleaning staff to use? Can I provide it to them?
R: More than likely. While these decisions are made on a case by case basis, we can more than likely accommodate your needs.


Service Related Questions


1.- Do I need to be home during the cleaning?
R: No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it's usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it's also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.


2.- How many maids can I expect to perform the cleaning?
R: We typically send 1 or 2 cleaners to each job depending on the size of the home to be cleaned.


3.- Can my maids move / lift any furniture?
R: Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to move or lift any furniture.


4.- Will my cleaning team be able to reach really high windows and cobwebs that may require a ladder?
R: No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders,  stepping stools, or furniture.  That being said, they do carry dusting poles which will enable them to reach an additional 3 - 5 feet .